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Personnel
Diane Ruggiero,
CAE
Chief Executive Officer
Responsible for the oversight of
HMLS including finance, organizational operation, sales, marketing, customer
service and carrying out policies of the Board of Directors.
Cathy Holefelder
Chief Operating Officer & IT Director Ext. 309
Responsible for the day to day operation of
HMLS. Also responsible for the development, implementation and maintenance
of technology programs and services.
Barbara Dart
Director of Administrative Services Ext.
305
Responsible for accounting, membership and
billing.
Sue Talcott
Administrative Assistant Ext. 307
Responsible for penalties and assisting
the CEO and COO.
Lori
Baker
Receptionist/Member Services Ext. 300
Responsible for routing incoming calls to
staff.
Christy Tays
Membership Clerk Ext. 304
Responsible for direct contact with new
members.
Sharon Arnett
Accounts Receivable Clerk Ext. 303
Responsible for accounts receivable and
answering user billing questions.
Debra Gordon
Accounting Assistant Ext. 318
Responsible for accounts receivable, answering
user billing questions and direct contact with new members.
Michelle Polston
Accounts Receivable Clerk Ext. 327
Responsible for accounts receivable and
answering user billing questions.
Jenny
Elliott
Accounting Assistant Ext. 315
Responsible for accounts receivable and answering user billing questions.
Marlo
Koehly
Accounting Assistant Ext. 331
Responsible for accounts receivable and
answering user billing questions.
John Hatfield
Director of Education Ext. 302
Responsible for customer training.
David Ingram
Member Services Ext. 312
Responsible for listing input, deliveries to
offices, photos and the digitization process.
Bryan Weber
Customer Service/Delivery Ext. 317
Responsible for weekly pick-up and
delivery for member offices.
Patti Sesto
Director of Communications Ext. 311
Responsible for customer service relating to
products and services provided by Heartland MLS.
Wayne Lorfing
Technical Advisor
Ext. 310
Responsible for user equipment questions,
system usage questions and diagnostics.
Ken Foote
Senior Network Engineer Ext. 306
Responsible for in-house network and systems
support.
Sherry Farris
Technical Representative Ext. 326
Responsible for user equipment questions,
system usage questions and diagnostics.
Rob Wagoner
Quality Assurance Specialist Ext. 360
Responsible for participating in quality
reviews on software prior to delivery.
Joshua Darnell
Enterprise Solutions Architect Ext. 330
Designs, implements, and maintains
enterprise software solutions for Heartland MLS technology programs and
services.
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